At NexByo, we are committed to providing you with a seamless shopping experience. This Shipping & Delivery policy outlines the methods, rates, and expectations for shipping your orders. We want to ensure that your purchases reach you quickly and safely.
1. Shipping Methods
We offer various shipping methods to meet your needs. Depending on your location and the items you purchase, you may choose from the following options:
- Local Shipping (Hong Kong): We offer standard and express shipping options for customers within Hong Kong.
- International Shipping: We ship to select international locations, including countries in Asia, North America, Europe, and more. Delivery times and rates may vary by region.
Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) from the time of payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking details.
2. Shipping Rates
Shipping rates are calculated at checkout and are based on:
- Shipping destination
- Size and weight of the package
- Shipping method (standard, express, etc.)
Shipping Rates for Hong Kong:
- Free shipping for orders over HKD 500.
- Standard shipping: HKD 30-50, depending on location.
- Express shipping: HKD 80-120, depending on delivery speed and destination.
International Shipping Rates:
- International shipping costs will be calculated at checkout based on the destination and the weight of your order.
- You will be able to see the estimated shipping fee before you finalize your purchase.
3. Estimated Delivery Times
- Hong Kong:
- Standard shipping: Typically arrives within 2-4 business days.
- Express shipping: Typically arrives within 1-2 business days.
- International:
- Delivery times vary by destination:
- Asia: Typically 5-7 business days
- North America & Europe: Typically 7-14 business days
- Delivery times may be affected by local customs processing or carrier delays.
- Delivery times vary by destination:
Please note that these are estimated times. We make every effort to ship your order as quickly as possible, but unforeseen circumstances such as weather delays or customs processing may affect delivery times.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your delivery directly through the carrier’s website.
If you have any trouble tracking your order, please contact us at @nexbyo.com or call us at +852 3977 4803, and we will assist you.
5. Shipping Restrictions
- Local: We currently ship to all areas within Hong Kong.
- International: We offer international shipping to most countries. However, there may be restrictions in certain regions due to customs laws or shipping limitations. If we cannot ship to your country, we will notify you immediately and provide a full refund if the order has already been placed.
6. Customs, Duties, and Taxes
For international orders, please be aware that customs duties, taxes, and import fees may apply once your order reaches its destination country. These charges are not included in the shipping costs and are the responsibility of the customer.
Before placing an order, we recommend checking with your local customs office to understand any additional costs that may be applied to your shipment.
7. Lost or Damaged Items
While we make every effort to ensure your order arrives safely and on time, occasionally items may be lost or damaged during shipping. If your order has been lost or damaged in transit, please contact us immediately at @nexbyo.com or +852 3977 4803, and we will assist you with filing a claim or issuing a replacement.
Please provide photographic evidence of any damaged items so we can quickly resolve the issue.
8. Missed Deliveries
If the carrier attempts to deliver your package but you are unavailable to receive it, they may leave a notice with instructions on how to reschedule delivery or pick up your package from a local depot. If a package is returned to us due to non-delivery, we will contact you to arrange re-shipping. However, additional shipping charges may apply.
9. Return Shipping
If you wish to return an item, the return shipping cost is the responsibility of the customer, unless the product is defective or damaged. For more details, please refer to our Returns & Refunds Policy.
10. Customer Support
If you have any questions regarding shipping, delivery, or tracking, please don’t hesitate to reach out to our customer support team:
Email: @nexbyo.com
Phone: +852 3977 4803