At NexByo, we strive to make your shopping experience as convenient and secure as possible. This Payment Policy outlines the methods of payment we accept and the terms for processing payments.
1. Accepted Payment Methods
We accept the following payment methods for both in-store and online purchases:
- Credit Cards: Visa, MasterCard, and other major credit cards.
- Debit Cards: Visa Debit, MasterCard Debit, and other debit cards.
- Cash: We accept Hong Kong Dollars (HKD) in cash for in-store purchases.
- Mobile Payments: Alipay, WeChat Pay, and other mobile payment options.
Please ensure that your payment method is valid and has sufficient funds before completing your purchase.
2. Online Payments
For online orders, payment is processed securely through our website. We work with trusted third-party payment providers to ensure your payment information is encrypted and kept safe.
- You will be prompted to enter your payment details during checkout, and you can choose your preferred payment method from the options available.
- Once the payment is confirmed, you will receive an order confirmation email with details of your purchase.
3. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email with the details of your order, including the items purchased, order number, shipping address, and estimated delivery time. If you do not receive a confirmation email within 24 hours of placing your order, please contact us at @nexbyo.com or call +852 3977 4803 to verify your order.
4. Payment Security
We take your privacy and security seriously. All transactions are processed through secure, encrypted channels to protect your payment details. We do not store your credit card information on our servers.
- For Online Purchases: We use SSL encryption (Secure Socket Layer) technology to protect sensitive information such as credit card details and personal data.
- For In-Store Purchases: All in-store transactions are processed through secure point-of-sale (POS) systems.
5. Currency
All prices on our website and in-store are listed in Hong Kong Dollars (HKD). For international customers, your payment will be processed in HKD, and your credit card provider will convert the amount to your local currency based on the current exchange rate.
6. Payment Issues
If you experience any issues with your payment, please contact us immediately. Some common issues include:
- Declined payments: Your bank or payment provider may decline the payment. Please check with them or use an alternative payment method.
- Failed transactions: If your payment is unsuccessful, please try again or use a different payment method.
7. Invoice & Receipts
For in-store purchases, you will receive a printed receipt upon payment. For online orders, you will receive an electronic invoice along with the order confirmation email.
If you require a duplicate receipt or invoice for any reason, please contact our customer service team at @nexbyo.com.
8. Payment Terms for Pre-Orders
If you place a pre-order for an item, full payment is required at the time of order placement. Once the item is in stock and ready to ship, we will process your order and notify you of its shipping status.
9. Refunds and Cancellations
Refunds and cancellations are subject to our Returns & Refunds Policy. If you wish to cancel an order or request a refund, please contact us as soon as possible, and we will assist you accordingly.