1. Where is NexByo located?
NexByo is located at 111 Fung Tak Road, Diamond Hill, Hong Kong. We invite you to visit our store to explore our latest collections and experience our fashion firsthand!
2. What are your store hours?
We are open every day from 10:00 AM to 7:00 PM, including weekends. We are closed on public holidays.
3. How can I contact NexByo?
You can reach us by phone at +852 3977 4803, or email us at @nexbyo.com. We are happy to assist you with any questions or inquiries!
4. Do you offer online shopping?
Yes, NexByo offers online shopping through our website. Browse our collection and order your favorite items to be delivered to your door.
5. What payment methods do you accept?
We accept the following payment methods:
- Cash (Hong Kong Dollars)
- Credit Cards: Visa, MasterCard
- Mobile Payments: Alipay, WeChat Pay
- Debit Cards: Visa Debit, MasterCard Debit
6. Can I return or exchange an item?
Yes, we accept returns or exchanges within 7 days of purchase, provided the item is unused, unworn, and in its original condition with tags attached. Please refer to our Returns & Refunds Policy for more details.
7. Do you offer gift cards?
Yes, we offer NexByo gift cards that can be purchased in-store. They make the perfect gift for any fashion lover and can be redeemed for future purchases at our store.
8. Can I get my clothes tailored?
Currently, we do not offer tailoring services. However, we can recommend local tailoring services nearby that may assist you with alterations.
9. What should I do if I receive a damaged or defective item?
If your item is damaged or defective, please contact us within 48 hours of receiving the product. We will arrange for a replacement or refund. Kindly provide photographic evidence of the damage for faster processing.
10. How can I stay updated on new arrivals and promotions?
To stay updated on new arrivals, sales, and exclusive offers, follow us on social media or sign up for our newsletter through our website.