At NexByo, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you shop with us, either online or in-store. By interacting with our website, services, or visiting our store, you agree to the terms outlined in this policy.
1. Information We Collect
We collect the following types of information when you make a purchase or interact with us:
- Personal Identification Information: Name, email address, phone number, and shipping/billing address.
- Payment Information: Credit card details or other payment information.
- Order Information: Details of products you purchase, including item name, quantity, and price.
- Account Information: If you create an account with us, we collect login details, order history, and preferences.
- Communication Information: Records of correspondence with us, whether by email, phone, or in person.
2. How We Use Your Information
The personal information we collect may be used for the following purposes:
- Order Processing and Fulfillment: To process and deliver your orders, process payments, and send you order updates or confirmation emails.
- Customer Support: To provide customer service and respond to any inquiries or issues you may have.
- Marketing: To send you promotional emails, newsletters, or special offers, if you have opted in to receive them. You can unsubscribe from these emails at any time.
- Improvement of Services: To improve our products, services, website, and customer experience based on your preferences and feedback.
- Legal Compliance: To comply with applicable laws and regulations and protect our legal rights.
3. How We Protect Your Information
We take appropriate security measures to protect your personal information. These measures include:
- Encryption: Sensitive information, such as payment details, is encrypted using Secure Socket Layer (SSL) technology during online transactions.
- Access Control: We limit access to your personal data to employees and third-party service providers who need it for processing orders, providing customer support, or fulfilling other necessary functions.
- Secure Servers: Your data is stored securely on protected servers, and we use firewalls and other security technologies to safeguard your information from unauthorized access.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with the following:
- Service Providers: Trusted third-party companies that help us operate our business, such as payment processors, shipping companies, and marketing providers. These parties are obligated to protect your information.
- Legal Obligations: We may disclose your information if required by law, to comply with legal processes, or to protect our rights, property, or the safety of our customers.
- Business Transfers: If NexByo is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience on our website. These technologies help us:
- Remember your preferences and settings.
- Analyze website traffic and usage patterns.
- Provide personalized product recommendations.
You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
6. Your Rights
You have certain rights regarding the personal data we hold about you, including:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out of Marketing: If you no longer wish to receive marketing communications from us, you can opt out by clicking the “unsubscribe” link in our emails or by contacting us directly.
To exercise these rights, please contact us at @nexbyo.com.
7. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your data is no longer needed, we will securely dispose of it.
9. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by NexByo. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.
11. Contact Us
If you have any questions or concerns about how we handle your personal information or this Privacy Policy, please contact us:
NexByo
111 Fung Tak Road, Diamond Hill, Hong Kong
Phone: +852 3977 4803
Email: @nexbyo.com